Agency: Refers to Pan Alliance, responsible for managing and coordinating travel services.
Client: An individual or legal entity that purchases the services offered by the Agency.
Provider: External companies that provide contracted services (airlines, hotels, transportation companies, etc.).
2. Scope of Service
The Agency acts as an intermediary between the Client and the Providers.
The Agency’s responsibility is limited to the correct management and booking of the contracted services.
3. Reservations and Payments for Group Travel and Tours
Reservations are subject to availability at the time of confirmation.
A minimum deposit is required to confirm the reservation. The remaining balance must be paid before the indicated deadline.
Prices are subject to change without prior notice due to variations in taxes, provider rates, or exchange rate fluctuations.
4. Cancellations and Refunds
Cancellations are subject to the Providers’ policies, which may include cancellation fees.
The Agency is not responsible for refunds not approved by the Providers.
Approved refunds will be processed within 30 to 45 business days, subject to resolution by the Provider.
5. Documentation
The Client is responsible for having valid documentation (passports, visas, vaccination certificates, etc.) for their travel.
The Agency is not responsible for issues arising from incorrect or expired documents.
6. Changes to the Itinerary
Changes to itineraries are subject to availability and may incur additional charges.
The Agency reserves the right to modify itineraries in cases of force majeure, including natural disasters, strikes, pandemics, or other unforeseen circumstances.
7. Responsibility
The Agency is not responsible for losses, damages, delays, or cancellations caused by third parties.
It is the Client’s obligation to notify any issues during the trip to seek immediate solutions.
8. Insurance
It is recommended to purchase travel insurance that covers cancellations, medical emergencies, and other unforeseen events.
The Agency may act as an intermediary in acquiring insurance but is not responsible for handling claims.
9. Privacy and Data Protection
The personal data provided by the Client will be used solely to manage the contracted services.
The Agency complies with applicable regulations on personal data protection.
10. Applicable Law and Jurisdiction
These terms and conditions are governed by the laws of the Republic of Panama.
Any disputes will be resolved in the courts of the Republic of Panama and by the Consumer Protection and Defense of Competition Authority (ACODECO).
By making a payment, the client affirms having read and accepted these Terms and Conditions.
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